Question 1

Can I switch between plans?

Accepted Answer

Yes, prorated, no fee. Switch from Standard to Pro (or back) whenever you like, from inside your account.

Question 2

What happens if I hit the AI usage cap?

Accepted Answer

When you reach the monthly token cap, AI features pause until the next billing month and return a clear "monthly cap reached" message. Non-AI features (charts, appointments, invoices, voice transcription) keep working as normal. The cap is set high enough for routine single-dentist clinical use.

Question 3

Is there a free plan?

Accepted Answer

No. We start with a live demo so you see the workflow on real screens first. After the demo we set up your account and you try Orelis with your own patients before you commit.

Question 4

Can I cancel anytime?

Accepted Answer

Yes, from inside your account. Monthly plans keep access through the end of the paid month. Yearly plans get a prorated refund of the unused months, processed by bank transfer.

Question 5

What about patient confidentiality?

Accepted Answer

Patient records are encrypted at rest and in transit, isolated per practice, and every change is audit-logged. We never use patient data to train AI models, and only your team has access to your records.

Question 6

How does the demo work?

Accepted Answer

Leave your details on the demo page. We email you to schedule a 30 minute video call: Orelis on real screens with demo patient data, in English or Spanish, and plans and pricing for your clinic at the end.

Question 7

How much does Orelis cost?

Accepted Answer

Pricing depends on your clinic and your country. Request a demo and we will give you the exact number for your case on the call, without a long email thread.

Question 8

Is the AI making clinical decisions?

Accepted Answer

No. The AI drafts notes, summaries, and analyses to save you time. The treating dentist reviews and signs every note, and is solely responsible for the clinical record. Orelis is a documentation tool, not a diagnostic device.

Question 9

What languages does Orelis support?

Accepted Answer

English and Spanish today, throughout the app and the AI output. Pick your language from the user menu and the AI follows.

Feature	Standard	Pro
Patient records & charting
Appointments, invoices, payments
Business analytics dashboards
Staff seats	Unlimited	Unlimited
Audit log
AI SOAP notes
AI patient explanations
AI image/symptom/treatment analysis
Voice-to-note transcription
Ask-your-data chat

Two plans. Pick AI or don't.

What's in each plan.

Questions dentists actually ask.

Be one of the first clinics on Orelis.